Customer Satisfaction Guarantee – Terms & Conditions

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By submitting a script for review, you agree to the following terms regarding the money-back guarantee:

1. Eligible Services:
   The satisfaction guarantee applies only to first time clients.

2. Valid Grounds for Refund:
   A refund may be requested if:

   • The feedback provided is objectively incomplete, off-topic, or fails to address major elements of the script (e.g., plot, structure, characters).

   • The turnaround time exceeded the agreed delivery window without prior written communication.

3. Invalid Grounds for Refund:
   Refunds will not be granted for:

   • Disagreement with subjective opinions or critical feedback.

   • The script receiving negative notes you personally disagree with.

   • Change of mind after delivery of service.

   • Submitting a version of the script with major issues (formatting, missing pages, etc.) that prevents review.

4. Time Limit:
   Refund requests must be made within 7 days of receiving the completed review.

5. Submission for Review:
   You must clearly explain why you are dissatisfied and provide specific examples that support your claim. Generic complaints will not be accepted.

6. Review Discretion:
   All refund claims are reviewed case-by-case. We reserve the right to approve or deny refund requests based on the circumstances.

7. Additional Work

Additional requests on initial project or any other project is considered proof of satisfaction.​​​

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